A. Disclaimer of purchased products, by order online or by phone, without invoking any reason, according to the distance trade law Government Ordinance no. 34/2014.
If the ordered product is not what you wanted, you can return it to be changed or return the product value (less shipping costs) within 14 calendar days of receiving the product.
Steps to follow:
a. Fill out the Return Form - Return Form; this is necessary to process the return as quickly as possible and to send a replacement product or to return your money.
b. Pack the products you wish to return - the product in the original bag or box should be put in another box so that neither the product nor the packaging will suffer damage!
c. In the package add - the warranty certificate (where applicable) and the fiscal bill;
d. Send your parcel with products to the Vogue161 store - Calea Victoriei, No. 112, Bucharest, sector 1, with a courier company.
The costs of returning products are borne by the customer!
The returned products and their packaging must be in the same condition as they were delivered without traces of use. The package in which you return the product must also contain: intact product labels.
If the product is returned to a state where it can no longer be sold, we reserve the right to charge for its repair (if possible) or to cover the difference in price resulting from the sale of the product as second-hand.
Repayment of the return of the returned product will be made within 14 days of Return by bank transfer to the IBAN account.
B. Faulty or damaged products
The return and shipping costs for the defective product and the replacement product are borne by Vogue161. For products whose parcels show visible damage to courier delivery, we recommend that you refuse to receive them.
C. Deliveries wrong
If you have been supplied with a product other than the one ordered, please report this as soon as possible to return the product and be replaced with the correct one. The return procedure is also started by completing the Return Form and completing all the fields there. All return and shipping costs of the correct product will be borne by Vogue161. If the ordered product proves to be inconsistent with the specifications in our offer, you can return the product for replacement or full refund of the counter value. Please fill out the Return Form for this. If you are willing to replace a product with a higher value, you will pay the difference, or if the value is lower, you will receive a partial refund up to the replacement product value. The return and shipping costs for the replacement product, if applicable, are supported by Vogue161.
General remarks - Damage to products or putting into a state of non-eligibility leads to denial of return.
We also reserve the right to refuse to accept return in the event of abuses (repeated returns).
We also reserve the right to select customers and not to honor orders for clients who use an injurious language or abuse the right to return products.